Using the TerraQuest website

Users of the TerraQuest site are bound by the terms and conditions set out below so please read these carefully before continuing.

You should also refer to our Privacy Policy and Cookie Policy.

Please be aware that other websites, which are accessible from the TerraQuest website, may contain terms and conditions which are different from those provided by TerraQuest.

Permitted use

Any requests for permission to use the TerraQuest content in a manner than otherwise permitted by these terms and conditions should be emailed to us at information@terraquest.co.uk.

If you breach any of these terms and conditions, your authorisation to use the TerraQuest website automatically terminates and you must immediately and securely destroy any downloaded or printed materials.

You are authorised to view and download the materials on the TerraQuest website. You may print off individual pages of the content from the TerraQuest website for private or personal use, provided that any proprietary notices, marks, logos or other legends that appear on the copied screens remain, and are not removed from the printed or stored images of such screens.

You may not modify the materials on the TerraQuest website in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public purpose.

Links to the TerraQuest website

You are free to link to any of the TerraQuest pages from your website. We kindly request that you ensure you direct your users to our domain.

If you require assistance or help in determining the best link to use, please contact information@terraquest.co.uk.

Copying

You shall not copy, sell, rent, lease, license, sublicense, grant any rights in, transfer, distribute, time-share or otherwise assign to any third party any portion of the TerraQuest website.

You must not permanently store or otherwise copy any TerraQuest content for wider distribution or commercial gain.

Intellectual Property and Copyright

Unless otherwise stated, any intellectual property rights arising in respect of TerraQuest’s design, text, graphics, its selection and arrangement, software and all other material (the 'Content') on or in the TerraQuest website belong to TerraQuest, the Planning Portal or third-party content providers where indicated.

Copying or use of such intellectual property rights or software is not permitted without the prior approval of the intellectual property owner, unless expressly allowed under these terms and conditions.

Illegal use

You must not use the TerraQuest website for any of the following:

• For fraudulent purposes or in connection with a criminal offence or other unlawful activity
• To send, state, publish, use or reuse any material which is offensive, abusive, defamatory, indecent, obscene, threatening or illegal, or in breach of any other rights
• To transmit any chain letters, spam letters or junk email, or participate in mischievous or malicious behaviour which causes or may cause damage, annoyance, inconvenience or needless anxiety to TerraQuest or any other member or user of the TerraQuest website.

TerraQuest will co-operate with investigations by any law enforcement agency or any relevant authority in the investigation of suspected criminal activity and/or violation of its systems and networks.

Updates

We recommend that you refer to this area of the TerraQuest website on a regular basis to ensure that you are aware of our most recent Terms, Privacy Policy and other statements.

TerraQuest reserves the right to modify, add to or amend these Terms and Conditions, our Privacy Policy, and any other policies or statements from time to time. Any such modifications, additions or amendments will be effective immediately on being posted to the TerraQuest website. Continued use of the TerraQuest website after any modification, addition and/or change has been made is your acceptance of the updated version.

Changes to/operation of the TerraQuest website

• The TerraQuest website may change in format and content at any time.
• The TerraQuest website may be suspended from operation for support or maintenance work, in order to update the content or for any other reason.
• TerraQuest reserves the right to terminate access to the TerraQuest website at any time and without prior notice.

Law and disputes

The Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales and any dispute arising in relation to TerraQuest, whether on contract, in tort or otherwise shall be subject to the non-exclusive jurisdiction of the English courts.

TerraQuest reserves the right to bring proceedings in the courts of the country of your residence or your principal place of business.

General

These Terms and Conditions cannot be varied except in writing by TerraQuest.

If any provision in these Terms and Conditions is found to be invalid or unenforceable by any authority having competent jurisdiction, such invalidity or unenforceability shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect.

Failure by either party to insist upon strict performance of any provision of these Terms and Conditions, or the failure of either party to exercise any right or remedy to which it is entitled under these terms and conditions shall not constitute a waiver of that right or remedy and shall not cause a diminution of the obligations established under these terms and conditions.

Headings in these Terms and Conditions are for convenience only and will have no legal meaning or effect.

Disclaimers

Guidance

This website (including all content provided within it) is not a definitive source of information. If you are in any doubt you should contact your Local Authority before undertaking any planning or building work.

Accuracy/completeness of information

We require all users and providers of information to ensure the accuracy and completeness of their information. Information is provided without any representation or endorsement made and without warranty of any kind (whether express or implied), including, but not limited to, the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

The information provided on or via the TerraQuest website is intended to be informative only and is provided on an "as is" and "as available" basis.

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Website functionality and data

We do not warrant that the functions of the TerraQuest website will be uninterrupted or error free, that defects will be corrected, or that the TerraQuest website, or the servers that make it available, are free of viruses.

We will not be liable for any breach of these terms, any tort, including negligence, or on any other basis howsoever arising in any event (except for personal liability or death) or for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the TerraQuest website.

Definitions

• Browser means a software application used to locate and display web pages.
• Cookie means message given to a web browser by a web server. The browser in a text file called cookie.txt then stores the message. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.
• IP (Internet Protocol) means the technical standard that allows data to be transmitted between two devices connected to the internet.
• Web server means a system that delivers (serves up) web pages to your browser.

Privacy and Cookie Policy

In the course of using the TerraQuest website, you may submit information (including your personal data and the personal data of others).  By accessing and using this site, you are expressly consenting to our processing your data in the manner described in our privacy and cookie policies.

View our full privacy policy

View our cookie policy

This privacy and cookie policy forms part of the terms and conditions of the TerraQuest website.

Confidentiality and security

Your attention is drawn to the fact that any information carried over the Internet is not secure; information can be intercepted, lost, redirected, changed and read by other people. Any transmission is at your own risk.

Your data protection rights

Your right of access can be exercised in accordance with the General Data Protect Regulation 2016 and the Data Protection Act 2018 ("the Act"). The rights available to you depend on our reason for processing your information.

Your right of access

You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.

You can request copies of your information by contacting us via our contact details

We will respond to any such request, and any appropriate request to access, correct, update or delete your personal information within the time period specified by law (if applicable) or without excessive delay. We will promptly fulfil requests to delete personal data unless the request is not technically feasible, or such data is required to be retained by law (in which case we will block access to such data, if required by law).

Your right to rectification

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. You should not share this password with anyone.

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.

We will respond to any request to exercise these rights within a reasonable time and, where required by law or where we deem it otherwise appropriate and practicable to do so.

Your right to removal

You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances.

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by contacting us at any time at information@terraquest.co.uk.

Your right to object to processing

You have the right to object to processing if we are able to process your information.

Your right to data portability

This only applies to information that is owned by you and you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.

You are not required to pay any charge for exercising your rights. We have one month to respond to you.

Please contact us at information@terraquest.co.uk if you wish to make a request.

Contact us

If you have any questions about your personal data or our Privacy Policy or if you wish to correct any data about yourself that you feel to be inaccurate, provide us with feedback, or make an access request to your personal data, please contact TerraQuest.

Email: information@terraquest.co.uk

Postal address:

TerraQuest Solutions Limited,
Sixth Floor Suite,
31 Temple Street,
Birmingham,
B2 5DB

Telephone Number: +44 (0)121 234 1300

If you have any questions about our communications and marketing please email us at information@terraquest.co.uk.

Changes to the terms and conditions

Any changes we may make to our terms and conditions in the future will be posted on this page.